IT Help Desk / End User Support Specialist Program

Course Description:

In this course, students will acquire the essential skills to perform the job as Computer User Support Specialist or IT Help Desk / End User Support Specialist. This course covers information students will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware, devices and operating systems.


Admission Requirements

Interview with an Admissions Counselor

Be at least 18 years of age (applicants under the age of 18 require written consent from a parent or legal guardian to enroll)

Present proof of secondary education (high school diploma or GED) or in the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test (Verbal 200 and Quantitative 210)


  • Start Time

    Enrolling Now


    Computer Support Specialist (11.1006)

  • Completion Award


  • Eligible Certification Exam

    CompTIA A+ 220-801, 220-902

  • Id
  • Subject Name
  • Learning GPS*
  • Contact Hours
  • More...
  • 555-200.13
  • Security
  • IL,DL,LL
  • 12 Contact Hours (6 hours lecture, 6 hours lab)
  • Syllabus
* IL, DL and LL which represents Instructor Led, Distance Learning and Lab Learning