IT Help Desk / End User Support Specialist Program

Course Description:

In this course, students will acquire the essential skills to perform the job as a Computer User Support Specialist or IT Help Desk / End User Support Specialist. This course covers information students will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware, devices, networks, and operating systems.

This course aligns with the CompTIA ITF+ and A+ Industry certification exams Core 1 (Exam: 220-1101) and Core 2 (Exam: 220-1102). CompTIA’s vendor-neutral certification program is one of the best recognized in the IT industry. According to CompTIA, more than one million IT professionals hold a CompTIA Certification. CompTIA ITF+ and A+ certifications are required for Dell, Intel and HP service technicians, and many others, as well as recognized by the U.S. Department of Defense. This certification validates that a candidate has solid technical skills for an entry level IT position

CompTIA ITF+ and A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.

Overview of Course Topics:

• Mobile Devices
• Networking
• Hardware
• Virtualization and Cloud Computing
• Hardware and Network Troubleshooting
• Operating Systems
• Security
• Software Troubleshooting
• Operational Procedures

Admission Requirements

Interview with an Admissions Counselor

Be at least 18 years of age (applicants under the age of 18 require written consent from a parent or legal guardian to enroll)

Present proof of secondary education (high school diploma or GED) or in the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test (Verbal 200 and Quantitative 210)